Prompt Architecture: The Unsung Hero of AI Success in Salesforce
Don’t let prompt architecture be an afterthought. This blog outlines why prompt design deserves a seat at the start of your Salesforce AI delivery — and how to structure it for outcomes, not guesswork.
How We Lead Out Delivers AI With Confidence: A Practical 3-Step Method
At We Lead Out, delivery excellence in AI is not about endless iteration. It starts with a one page Success Charter, continues with short test cycles across real stakeholders, and finishes with strong product ownership that protects guardrails and calls the ship or stop decision. This simple model builds confidence fast and keeps your agent aligned to customer expectations.
How to Stop Your Agentforce Bot From Going Off Track: The Topic Locking Hack
A simple Agentforce delivery hack to keep conversations on track. Topic Locking stops your bots from drifting mid-flow, making them more reliable and customer ready.
Being In the Room
This week, We Lead Out had a visible presence at both the Salesforce World Tour and the Agentforce technical workshop. For someone who prefers quiet building to crowded rooms, it was confronting. But what I found was a series of thoughtful, energising conversations with people who see the same cracks in the system that we do — and who want better. Being in the room matters.
The Cost of Choosing the Wrong AI Model in Agentforce
Choosing the right AI model is not just a technical decision, it shapes your speed, cost, and outcomes. Here's how we map models to jobs in Agentforce and avoid common delivery pitfalls.