Privacy Policy

Last updated: 14 November 2025

1. Introduction

We Lead Out Pty Ltd (ABN 50 687 151 373) (we, us, our) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, store and manage your personal information.

This policy applies to all individuals whose personal information we collect in Australia or about whom we hold information in connection with our services.

We make this policy freely available via our website and on request.

2. How to Contact Us

3. What is Personal Information?

‘Personal information’ is defined in the Privacy Act and refers to information or an opinion about an identified individual, or an individual who is reasonably identifiable. This includes data that can directly or indirectly identify a person.

4. Types of Personal Information We Collect

We may collect and hold information including:

• Name
• Business role and organisation
• Contact details (email address, phone number, mailing address)
• Communications with us (emails, forms, meeting notes, enquiry details)
• Information related to service delivery (for example project requirements, stakeholder details, access arrangements)
• Website usage data (for example IP address, browser type, referring pages, session data) through cookies and analytics
• Recruitment information if you apply for a position
• Any other personal information you or your organisation provide to us

We do not intentionally collect sensitive information. If sensitive information is required for a particular purpose, we will obtain your consent or ensure collection is otherwise permitted by law.

5. How We Collect Personal Information

We collect information:

• Directly from you via phone, email, meetings, forms, or our website
• From your organisation if you are acting on its behalf
• From third parties such as referrals, professional advisers, marketing partners, recruiters, and publicly available sources
• Automatically through cookies and similar technologies when you interact with our website

Where unsolicited personal information is received, we will assess whether it is necessary and lawful to retain it. If not, we will de identify or destroy it.

6. Why We Collect, Hold and Use Personal Information

We collect, use and store personal information to:

• Provide, support, and improve our consulting services
• Respond to enquiries and manage client engagements
• Operate our internal functions (for example administration, billing, compliance)
• Communicate with you, including service updates and marketing (you may opt out at any time)
• Conduct analytics to enhance our service offerings and website
• Comply with legal obligations and manage legal or regulatory matters
• Manage complaints or disputes

7. Use of Government Identifiers

We do not adopt or use government related identifiers (such as tax file numbers or Medicare numbers) for the purpose of identifying individuals.

8. Direct Marketing

We may use your personal information to send marketing communications about our services or insights, where permitted by law. You can opt out by contacting us or using the unsubscribe link in our communications.

9. Disclosure of Personal Information

We may disclose your personal information to:

• Our employees, consultants and contractors
• Professional advisers (legal, accounting, insurance)
• Service providers who assist with our operations (for example IT, hosting, cloud platforms, CRM, document management, analytics)
• Clients or stakeholders where required for project delivery
• Regulatory authorities, courts or law enforcement agencies, where required or authorised by law

We take reasonable steps to ensure third parties protect the privacy and security of your personal information.

10. Cross border Disclosure of Personal Information

Some personal information may be stored or processed by service providers located outside Australia, including in the United States, the European Union, and Asia Pacific regions.

Before disclosing personal information overseas, we will take reasonable steps to ensure those recipients comply with APPs or are subject to substantially similar privacy obligations.

11. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with us anonymously or using a pseudonym (for example when making a general enquiry). However, we may not be able to provide our services unless you identify yourself.

12. Cookies, Analytics and Website Use

We use cookies and similar technologies to analyse website usage and enhance user experience. You can manage cookies through your browser settings.

Our website may include links to third party sites. We are not responsible for the privacy practices or content of those sites.

13. Security of Personal Information

We implement reasonable security measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These include access controls, authentication, encryption, and secure storage protocols.

While we strive to protect your information, no system is completely secure, and you provide information to us at your own risk.

14. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. After that time, we take reasonable steps to destroy or de identify the information.

Retention periods vary depending on the type of information, purpose of collection, and legal obligations.

15. Access and Correction

You may request access to personal information we hold about you, and request correction if you believe it is inaccurate, out of date, incomplete, irrelevant or misleading.

We will respond within a reasonable time and may require verification of identity. In certain circumstances, we may decline access as permitted by law and will explain our reasons in writing.

16. Privacy Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact our Privacy Officer with the following:

• Your name and contact details
• Description of your complaint
• Any supporting documentation

We will investigate your complaint, respond within a reasonable timeframe, and inform you of the outcome. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.

17. Data Breaches

We have procedures in place to identify and respond to data breaches. Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner of any breach likely to cause serious harm.

18. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be available on our website and will apply from the date of publication.