The Process Layer – Where Logic Meets Autonomy
Automation is not enough. Agentic AI needs structure. In this article, we unpack how the process layer—flows, orchestration, business rules—enables safe, scalable, intelligent action.
The Data Layer – Why Agentic AI Needs Context, Not Just Records
AI is only as good as the data it has access to. In this article, we dive into the essential building blocks of the data layer: identity resolution, real-time signals, and trust. Without it, agents fail.
Agentic AI: What It Is, Why It Matters, and Why Now
Agentic AI is not a buzzword. It is a new model for scaling capability inside your business. This article defines what it is, why it matters now, and how Salesforce is making it real.