How To Get Ready For Agentforce for Voice: An Insider’s Guide For Modern Service Teams
We Lead Out has had direct hands on access to Agentforce for Voice and has already secured its first customer delivery for launch. This guide explains how organisations can prepare, the specific steps that matter, and the practical checklist we use to help teams adopt voice AI with confidence.
Don’t Over-Engineer Your Pilot
Pilots aren’t meant to be perfect—they’re meant to teach. Too many teams stall by over-engineering AI pilots that look like production systems. The faster path is to test with simple data, observe real behaviour, and iterate. Learn what matters, then scale with evidence, not assumptions.
Before You Build: Why Alignment Is the Invisible Foundation for Delivery Success
Before you define requirements or write a line of code, alignment on how the project will be delivered is the invisible foundation that determines success
Delivering Outcomes, Not Just Deliverables: How AI on Salesforce Redefines Project Handover
AI can do more than speed up development—it can transform how you deliver projects. Here’s a step-by-step guide to shifting from handoffs to outcome-focused experiences on Salesforce.
The Cost of Choosing the Wrong AI Model in Agentforce
Choosing the right AI model is not just a technical decision, it shapes your speed, cost, and outcomes. Here's how we map models to jobs in Agentforce and avoid common delivery pitfalls.